RETURN, REFUND & CANCELLATION POLICY

Return & Exchange Policy

We take immense pride in our craftsmanship. However, if an issue arises, our return policy lasts 5 days from the date of delivery. If 5 days have passed since your order was delivered, we unfortunately cannot offer a return or exchange.

To initiate a return or exchange, please email our support team directly at assistance.kairo@gmail.com. Your item must be unused, in its original packaging, and in the same condition that you received it.

Defective or Damaged Items

Because our items are fragile, we only replace or refund items if they are defective, missing parts, or damaged during transit.

If your product arrives damaged or is missing from the package, you must notify us at assistance.kairo@gmail.com and share clear photos and an unboxing video within 24 hours of delivery.

Please include your Order ID in all correspondence.

Non-Returnable Items

Returns, exchanges, or cancellations will not be granted under the following conditions:

• Any item not in its original condition, or damaged for reasons not due to our error.
• Requests made more than 5 days after delivery.
• Customized/Personalised Orders: Due to their bespoke nature, we do not accept returns, exchanges, or cancellations for personalized products.
• Sale Items: All products purchased under a promotional SALE are final and not eligible for return or exchange.

Refunds

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your return.

Approved Returns: You may choose to receive a Credit Note (valid for 90 days) for the full item amount, OR a full refund back to your original payment method. (Note: Original shipping and COD charges are non-refundable).

Processing Time: Approved refunds are initiated within 2 working days. Please allow 5–7 working days (excluding bank holidays) for the amount to reflect in your account.

Return Shipping: You are responsible for paying the shipping costs for returning your item.

RTO (Return to Origin)

If our courier attempts delivery but you are unavailable at the provided address or unreachable by phone, the package will be returned to us. To initiate a second delivery attempt, the customer will be required to pay the additional shipping charges.

Cancellation Policy

If you wish to cancel your order, please message us immediately with your Order ID.

If the order has not yet been dispatched, we will cancel the order and issue a credit note for the purchased amount.

No cancellations will be entertained for orders that have already been dispatched or for discounted/sale items.